Privacy Policy

Update on: September 1, 2026
Surf N’ Shine (“Surf N’ Shine,” “we,” “us,” or “our”) operates the website surfnshine.com and provides car wash, detailing, and membership services at 7685 Carson Blvd, Long Beach, CA 90808 (the “Services”). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. By using our website, visiting our location, or signing up for our Services (including our SMS program), you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:
  • Contact information — name, phone number, email address, and mailing address, such as when you book an appointment, sign up for a membership, or contact customer service.
  • Account and membership information — details related to your unlimited wash membership or loyalty program, including plan type, family/referral members added to your account, and usage history.
  • Payment information — billing details processed for memberships and services. Full payment card numbers are processed by our third-party payment processor and are not stored on our own servers.
  • SMS/text messaging information — your mobile phone number and consent status when you opt into our SMS program, along with message history related to that program (see our SMS Terms and Conditions for details specific to text messaging).
  • Website usage information — information collected automatically when you visit surfnshine.com, such as IP address, browser type, device information, pages visited, and referring URLs, which may be collected via cookies or similar tracking technologies.
  • Communications — records of your correspondence with us, such as emails, customer service inquiries, or form submissions.

2. How We Use Your Information

We use the information we collect to:
  • Create and manage your membership or account;
  • Process payments and manage billing;
  • Schedule and provide car wash and detailing services;
  • Send appointment reminders, service updates, receipts, and customer service communications;
  • Send promotional and marketing messages via SMS, email, or other channels, where you have consented to receive them;
  • Operate, maintain, and improve our website and Services;
  • Detect, prevent, and address fraud, security issues, or technical problems;
  • Comply with legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell your personal information for money. We may share information with:
  • Service providers who perform functions on our behalf, such as payment processing, SMS/text messaging platforms, appointment scheduling, email delivery, and IT hosting. These providers are only permitted to use your information to provide services to us.
  • Business transfers — if Surf N’ Shine is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
  • Legal and safety purposes — where required by law, or legal process, or to protect the rights, property, or safety of Surf N’ Shine, our customers, or others.
We do not share your mobile opt-in information or SMS consent with third parties for their own marketing purposes.

4. Text Messaging (SMS) Program

If you opt into our SMS program, your phone number and related consent information are used solely to send you the messages described in our SMS Terms and Conditions. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. You may opt out at any time by replying “STOP,” and you can request help by replying “HELP.” Message and data rates may apply.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to remember your preferences, understand how visitors use our site, and support analytics or advertising. You can control cookies through your browser settings; disabling cookies may affect some website functionality.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, maintain your membership, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

7. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:
  • Request access to the personal information we hold about you;
  • Request correction or deletion of your personal information;
  • Opt out of marketing communications (including replying “STOP” to text messages, or using the unsubscribe link in emails);
  • Request to know the categories of personal information collected, used, or disclosed (for California residents, under the California Consumer Privacy Act/California Privacy Rights Act).
To exercise any of these rights, contact us using the information in Section 10 below. We will respond in accordance with applicable law.

8. Children’s Privacy

Our Services and SMS program are not directed to children under 13 (or the applicable age of digital consent in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at Surf N’ Shine:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “Last updated” date.